This Privacy Policy explains how AGLO Software ("AGLO", "we", "us", or "our") collects, uses, shares, and protects information about you when you visit our website, contact us, or interact with us through messaging channels such as WhatsApp Business.
We are committed to handling your data responsibly and only for the purposes described here. If you do not agree with this policy, please do not use our website or messaging channels.
1. Who we are
AGLO Software is a software development company. For any privacy-related request you can reach us at privacy@aglosoftware.com.
2. What data we collect
2.1 Information you give us
- Contact details — name, email address, phone number, company name when you fill in a form or message us.
- Message content — anything you write to us through our contact form, email, or WhatsApp.
- Consent records — the exact opt-in text you accepted, the date, and the page where you accepted it. This is kept as proof of consent.
2.2 Information we collect automatically
- Technical data — IP address, browser type and version, device type, operating system, referring URL.
- Usage data — pages visited, time spent on each page, clicks, navigation path.
- Cookies and similar technologies — see our Cookie Policy for details.
3. How we use your data
We use your data only for the following purposes:
- To answer your inquiries and provide the services you request.
- To send you messages you have explicitly opted in to receive (e.g. project updates, proposals, or newsletters).
- To maintain and improve our website and services.
- To prevent fraud, abuse, and security incidents.
- To comply with legal obligations.
We do not use your personal data for automated decisions that produce legal effects on you, and we do not sell or rent your data to third parties.
4. Messaging through WhatsApp Business
If you choose to contact us through WhatsApp or opt in to receive WhatsApp messages from us, this section applies in addition to the rest of this policy.
4.1 Opt-in
We will only send you WhatsApp messages after you have given us explicit consent through a clear opt-in mechanism (for example, a checkbox on a web form) that describes what kind of messages you will receive. If we offer WhatsApp calls, we will request a separate opt-in for that channel.
4.2 Message categories
Depending on the opt-in you accepted, we may send you:
- Answers to your inquiries and proposals you explicitly requested.
- Project updates related to services you contracted.
- Occasional product updates or company news (only if you opted in to marketing).
4.3 Opt-out
You can stop receiving WhatsApp messages from us at any time by replying with "STOP" to any of our messages, or by emailing privacy@aglosoftware.com. Once we receive your request we will stop sending you messages in that category without undue delay.
4.4 What we will never do through WhatsApp
- We will never share the content of your conversations with other customers.
- We will never ask you for full credit card numbers, CVV codes, full government-issued ID numbers, banking passwords, health information, or any similarly sensitive data through WhatsApp.
- We will never impersonate another company or brand.
5. Legal basis for processing
We process your data under one or more of the following legal bases, depending on the situation:
- Consent — when you voluntarily provide your data, for instance by filling a contact form or opting in to marketing messages.
- Contract — when processing is necessary to provide the services you contracted.
- Legitimate interest — to keep our website secure, prevent fraud, and improve our services.
- Legal obligation — when we are required by law to process or retain certain data.
6. Who we share data with
We share your data only with the following categories of recipients, and only as strictly necessary:
- Service providers who help us operate our website and messaging channels (e.g. hosting providers, email delivery services, WhatsApp Business Platform, analytics providers). These providers are bound by contracts that require them to protect your data.
- Authorities when we are legally required to disclose information.
We do not sell your personal data, and we do not share it with advertising networks to build behavioral profiles of you.
7. International data transfers
Some of our service providers may be located outside your country. When we transfer data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision recognized by the relevant data protection authority.
8. How long we keep your data
We keep your data only as long as necessary for the purposes described in this policy:
- Inquiries — up to 24 months after our last interaction, unless a commercial relationship continues.
- Consent records — as long as the consent is active, plus the time required by law to prove the consent was obtained.
- Contractual data — for the duration of the contract and the retention periods imposed by applicable law (typically up to 10 years for accounting purposes).
- Analytics data — generally up to 14 months.
9. Security
We use reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, but we are committed to applying industry standards.
10. Your rights
Depending on where you live, you may have the following rights over your personal data:
- Access — obtain a copy of the data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — ask us to delete your data, subject to legal retention requirements.
- Restriction — ask us to limit how we process your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interest.
- Withdraw consent — at any time, without affecting prior lawful processing.
- Complaint — lodge a complaint with your local data protection authority.
To exercise any of these rights, email privacy@aglosoftware.com. We will respond within the deadline set by applicable law (typically 30 days).
11. Children's privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be announced through our website and, where appropriate, through the channels you opted in to.
13. Contact us
If you have questions or concerns about this Privacy Policy, you can reach us at:
- Email: privacy@aglosoftware.com
- Subject line: Privacy request